Frequently Asked Questions

Registration

You can register with us in four simple steps:-
1. Login to our website http://bearberry.in/
2. Click on login button.
3. Then click on Create New Account.
4. Then enter all your details.
and you are register with us.
Yes, surely you will be notified for new a arrivals, deals and discount on your mobile and email for all that first you need to register with us.
Click on Link Forgot Password where you will be notified by code to reset your password through email or mobile number.


Payments

Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information..
There are no charges for returns, however if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of incorrect order shipped or the entire order was damaged during shipment.
We will never request any other bank or card details. If you receive an email claiming to be from http://bearberry.in/ asking you to do so, do not respond and contact our Customer Care team immediately.
Please note that we are unable to issue refunds through cash or cheque. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
We support the following payment options at BearBerry:
1. Credit Card
2. Debit Card
3. Net banking
4. Wallet
5. UPI transfer
1. Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.
2. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order.
3. If your payment is debited from your account after a payment failure, it will be credited back within 15 days, after we receive a confirmation from the bank.
4. or you can email us at support@bearberry.in
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under BearBerry shipping policy.

Shipping Delivery & Order Tracking

We strive to deliver products purchased from BearBerry in excellent condition and in the fastest time possible.
1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
2. If you believe that the products is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and write an e-mail to orders@bearberry.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
1. Login to your Bearberry account.
2. Go to http://bearberry.in/
3. Please check your order status.
No. At this point, BearBerry delivers products only within India.
BearBerry always been trying to satisfy customer need as early as possible.
1. We try to reach the product to customer within 15days after order is placed.
2. If your order is misplaced/missing, damaged or out of dispatched date please, contact on orders@bearberry.in Our support team will get back to you in 48 hours.